In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Shipment Value Protection

Overview

Shipment Value Protection can be arranged for both express documents and parcels, although some restrictions and limitations may apply. These will depend on the destination and content of the shipment.

DHL’s Shipment Value Protection meets the general requirements for loss and damage to goods in transit cover. Cover is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Cover is for physical loss or damage of goods, subject to specific limitations and exclusions.

Limitations and exclusions

Shipment Value Protection covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:

• Delay

• ordinary leakage

• loss in weight or volume, or wear and tear of the shipment;

• loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;

• loss, damage or expense caused by inherent vice or nature of the shipment;

• loss, damage or expense attributable to the willful misconduct by the customer or its agents;

• loss, damage or expense caused by delay;

• loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.

Basis of loss settlement

• Cover is limited to the value declared by you, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.

• In the event of total loss of your shipment, with Shipment Value Protection, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.

• When more than one shipment covered by Shipment Value Protection is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to Euro 10 million.

How to make a claim

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 days following actual or scheduled delivery whichever is earlier.

DHL Express offers its customers standard DHL-branded packaging items completely free of charge, such as envelopes, small boxes and flyers.

A payable range of standard DHL-branded packaging is also available to our customers, such as larger boxes and triangular tubes, ideal for sending heavier goods.

DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo-Controlled Packaging for sending diagnostic specimens. When required, dry ice supplies are also available in most countries.

DHL Express in South Africa is able to offer our clients the following unbranded and DHL branded supplies:

Are you a seasonal or irregular shipper? If so, we offer a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation. DHL Express manages the process of waybill preparation, content selection, labeling and paperwork, and then sends the parcels to the addresses provided.

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents, please contact your local DHL Express office for advice.

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations.

Read more about Dangerous Goods

Not enough hours in the day? DHL Express offers a number of pickup and delivery options for when the business day just isn’t long enough. Whether it’s outside of normal business hours, during the weekend, a public holiday, a pickup from or delivery to a remote address, your local DHL Express office will be able to find a solution.

When the Receiver is not at the address given on the waybill, we will arrange for repeat delivery attempts until the shipment is successfully delivered for you.

If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the challenge. Thanks to our extensive network, we can help you reach customers and suppliers even in rural or difficult to access locations.

GOGREEN is an all-inclusive carbon neutral transportation service available for account customers. It comprises the calculation of CO2 of every shipment, the offsetting of CO2 emissions through DHL’s Carbon Management function, and the annual certification CO2 offsetting by an external third party.

Read more about GoGreen

DHL Express offers its customers flexible payment and billing options for shipment transport charges, duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.

• Import Express
  An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice.
  Read more about our Import Services

• Duties & Taxes Paid
  This service allows duties and taxes to be charged to the Sender or nominated third party. We will clear the shipment at destination, pay customs charges, and invoice the duties and taxes to the account specified on the waybill. This enables the Sender to sell goods on an all-inclusive price basis. DHL Express then invoices the Sender for the administration of this service as well as the duties and taxes incurred at destination.

• Neutral Delivery
  Neutral Delivery allows the Sender to send a dutiable shipment to the Receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the Sender, the shipment documentation doesn’t reveal the value of the goods to the Receiver.

• Electronic Billing

Our electronic billing service enables customers to have an accurate, fast and efficient accounts payable service. Electronic billing allows our customers to view new e-invoices, search through archived invoices and import invoice data directly into accounting systems.